We value your privacy

Privacy Policy

Privacy Policy

This privacy policy sets out how the Brendons Group of Royal Chambers, 104 Pitshanger Lane, London, W5 1QX uses and protects any information that you give Brendons when you use this website or contact us via phone, email or in person.

The websites included by this Privacy policy include: https://www.brendons.co.uk/https://www.brendonsresidential.co.uk/ and https://www.brendons-commercial.co.uk/

Brendons is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, when using this website, for example when completing an enquiry form or clicking on an email link, then you can be assured that it will only be used in accordance with this privacy statement and will only be used for the purposes for which you consent.

Brendons may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

What we collect and what we do with the information we gather

We collect the following information automatically as you browse the website:

  • Your IP address and other data associated with your computer or device;
  • Information on which pages your computer or device visits and how long you spend on a page;
  • Information on which search terms you may have used in a search engine to get to the site or what other route you took to get here.

This information is held in an anonymised form (ie we don’t know who you are, only that you visited and interacted with the site). We use this information in Google Analytics to understand how the site is performing and to try to keep improving it.

We may collect some or all of the following information when you fill in a contact or enquiry form, click an email link or phone one of the numbers on the website (we may collect a maximum of the following):

  • Your name
  • Your email
  • Your phone number
  • Company Name
  • Address
  • The purpose of your enquiry

We use this information to respond to your enquiry. It will only be used for that purpose unless you also give us additional permission to stay in contact to hear about further property information, offers we are running etc. For example, if your enquiry is about rental properties, we may ask your permission to contact you in the coming weeks about properties that may suit your requirements.

If you do consent to stay in contact, we will use your information to send you occasional emails and/or phone calls and you will be free to unsubscribe at any time.

Who will your information be shared with?

Your personal data will not be sold or shared with any third parties.

We will use the information within Brendons for the purpose it was intended – e.g. to respond to your enquiry. The information will be shared with the minimum amount of people necessary – e.g. Residential Sales enquiries go directly to our Residential Account Managers. Trade Rental Enquiries go directly to our Commercial Team.

In the event that it would be useful to pass your personal data to third parties, e.g. if you would benefit from speaking to one of our partners, such as for mortgage, surveying or legal advice, you will be contacted in order to give your positive consent for this purpose.

Your personal data may also be shared if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use on this website and other agreements.

How long will we retain your information

We will retain your personal data for no longer than is necessary and in any event no longer that 12 months from the receipt of an enquiry unless you have indicated that you would like to stay in contact. Following this period all personal data will be deleted.

If you choose to opt-in to receive further communications or property information from us, we will hold onto your data for the purposes of sending you those communications. You are free to choose to opt-out at any time and at that point we will delete your data.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic procedures to safeguard and secure the information we collect online.

Enquiry information is not stored online. When you fill in a contact form or click an email link, the information is emailed directly to us and is not recorded on the website.

Name, email and property interest details are stored online in a secure system for those customers that choose to join our residential property sales or lettings lists.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How do you access your data?

You have the right to access information held about you. If you would like to know what data is held about you, or if you would like to amend or delete any information held about you, please send an email to property@brendons.co.uk.

Privacy & GDPR Communication

You can download the letter we sent to clients about GDPR and how we protect and respect your data.